Forms & Publications


Customer Service

Call Center (347-643-3000) is open Monday through Friday, 8 am to 5 pm, to answer questions and schedule consultations. Telephone and video consultations are available to maximize your health and safety. Due to increased call volume, you may experience longer wait times, and voice mails may be returned after hours.

For faster service, you can access some services directly in your MyNYCERS account, or click on the “Chat with us” link to connect with Terry, NYCERS’ Digital Agent, who can answer many frequently asked questions.

Fully completed forms may be placed in a secure Drop Box at NYCERS’ 340 Jay Street entrance Monday through Friday, 8 am to 5 pm.

Please have your Member or Pension number ready when contacting NYCERS’ Call Center.  

Customer Service Fact Sheet
NYCERS Service Update – December 2020

Forms, Brochures and Fact Sheets

This section contains NYCERS’ informational Brochures and Fact Sheets to help you learn about your NYCERS pension, as well as all Forms used to apply for membership, take out a loan, sign up for direct deposit and more.  


Service Retirement Kits

Members with a registered MyNYCERS account can log in and apply for Service Retirement online instead of submitting a paper application. 

For paper applications, you may download all the necessary Service Retirement forms at once by downloading a retirement kit below. When you are ready to retire, NYCERS strongly encourages you to make an appointment for a telephone consultation with a NYCERS Retirement Counselor.


Disability Retirement Kits

Members with a registered MyNYCERS account can log in to apply for Disability Retirement online instead of submitting a paper application.

If you wish to file a paper application for Disability Retirement, locate your Tier below and download the corresponding Disability Kit. Each Kit contains detailed instructions together with all the necessary forms and documents needed to file for Disability. Individual forms can be downloaded by clicking the “Show Contents” tab.


Plan Descriptions
Including Updates

Each Summary Plan Description (SPD) booklet is a complete guide to your retirement plan and its provisions and benefits. The information is derived from applicable laws and rules that govern membership in each plan. Since these laws and rules can change, information may need to be amended from time to time. Where changes occur, an SPD Update accompanies the booklet, describing the relevant changes.