Forms & Publications


Customer Service

Call Center (347-643-3000) is open Monday through Friday, 8 am to 5 pm, to answer questions and schedule consultations. Telephone and video consultations are available to maximize your health and safety. Due to increased volume, you may experience longer wait times, and voice mails may be returned after hours.

Fully completed forms may be placed in a secure Drop Box at NYCERS’ Jay Street entrance Monday through Friday, 8 am to 5 pm.

Members, in order to access your account when you call, NYCERS requires your Member or Pension number for identification purposes. Learn how to find your Member or Pension number here.

Customer Service Fact Sheet
NYCERS Service Update – December 2020

Forms, Brochures and Fact Sheets

This section contains NYCERS’ informational Brochures and Fact Sheets to help you learn about your NYCERS pension, as well as all Forms used to apply for membership, take out a loan, sign up for direct deposit and more.  


Summary Plan Descriptions (SPDs)
Including Updates

Each SPD booklet is a complete guide to your retirement plan and its provisions and benefits. The information is derived from applicable laws and rules that govern membership in each plan. Since these laws and rules can change, information may need to be amended from time to time. Where changes occur, an SPD Update accompanies the booklet, describing the relevant changes.