Contact

Overview

Contact NYCERS

Get the help you need at NYCERS, whenever you need it.

At NYCERS, we take pride in providing world-class customer service to all of our current and prospective members. 

Overview

Customer Service

Call Center (347-643-3000) is open Monday through Friday, 8 am to 5 pm, to answer questions and schedule consultations. Telephone and video consultations are available to maximize your health and safety. Due to increased volume, you may experience longer wait times, and voice mails may be returned after hours.

Fully completed forms may be placed in a secure Drop Box at NYCERS’ Jay Street entrance Monday through Friday, 8 am to 5 pm.

Members, in order to access your account when you call, NYCERS requires your Member or Pension number for identification purposes. Learn how to find your Member or Pension number here.

Customer Service Fact Sheet
NYCERS Service Update – December 2020
Overview

Call Center

Call Center (347-643-3000) is open Monday through Friday, 8 am to 5 pm, to answer questions and schedule consultations. Telephone and video consultations are available to maximize your health and safety. Due to increased volume, you may experience longer wait times, and voice mails may be returned after hours.

Members, in order to access your account when you call, NYCERS requires your Member or Pension number for identification purposes. Learn how to find your Member or Pension number here.

(347) 643-3000 – Call Center 
(877) 669-2377 – If calling from outside the New York City area (toll-free)
(347) 643-3501 – TTY (hearing impaired)

Overview

Forms
Expanded Online Services at MyNYCERS

The following forms can be submitted online at www.mynycers.org (a one-time re-registration process is required for the new MyNYCERS). Registration instructions are provided on the website.

  • Service Retirement and Option Election
  • Disability Retirement and Option Election
  • Loan (Tier 3, 4, 6)
  • Buyback
  • Change of Address and other contact information updates
  • Beneficiary and Guardian
  • Online Payment
  • Refunds
  • Federal Tax Withholding (retirees)
  • Direct Deposit (EFT; retirees)
  • New York City employees who are eligible for NYCERS membership and have not yet joined may submit a NYCERS Membership Application online. Registration is not required.
     
  • All other forms can be downloaded HERE. Most downloaded forms, once fully completed, can be uploaded online through your secure MyNYCERS account. Log in and look for the link labeled “Upload a Form or Document.” Forms can also be mailed to NYCERS at 30-30 47th Ave., Suite 1010, Long Island City, NY 11101. NYCERS also accepts forms and documents by fax to 347-643-3884, but please note that faxed documents will take longer to process. The App Store and Google Play offer free apps that enable you to fax a completed form from your desktop or mobile device.* 

    * Please note that NYCERS does not endorse or promote the use of any particular application. In addition, since these are third-party applications, each may have their own privacy policies and may require submission of Personally Identifying Information (PII). Therefore, NYCERS is unable to provide any protections related to the use of those applications. Please proceed with caution and at your own risk.
Overview

Executive Offices

Located at:
335 Adams Street, Suite 2300
Brooklyn, NY 11201
Hours:
Monday through Friday, 8 am – 5 pm