Contact

Overview

Contact NYCERS

Get the help you need at NYCERS, whenever you need it.

At NYCERS, we take pride in providing world-class customer service to all of our current and prospective members. 

Overview

Customer Service Hours

  • NYCERS’ Walk-In Center at 340 Jay Street in downtown Brooklyn is currently closed due to the COVID-19 pandemic.
  • Call Center (347-643-3000) is open Monday through Friday, 8 am to 5 pm. (You may experience longer wait times on the phone.)
Overview

Forms
Expanded Online Services at MyNYCERS

The following forms can be submitted online at www.mynycers.org after registering (new MyNYCERS users) or re-registering (current MyNYCERS users) your online account. Registration instructions are provided on the website.

  • Service Retirement and Option Election
  • Loan (Tier 3, 4, 6)
  • Buyback
  • Change of Address and other contact information updates
  • Beneficiary and Guardian
  • Online Payment
  • Refunds
  • Telephone Appointment Scheduling
  • Federal Tax Withholding (retirees)
  • Direct Deposit (EFT; retirees)
  • New York City employees who are eligible for NYCERS membership and have not yet joined may submit a NYCERS Membership Application online. Registration is not required.
     
  • All other forms can be downloaded HERE and faxed to 347-643-3884. The App Store and Google Play offer free apps that enable you to fax a completed form from your desktop or mobile device.* 

    * Please note that NYCERS does not endorse or promote the use of any particular application. In addition, since these are third-party applications, each may have their own privacy policies and may require submission of Personally Identifying Information (PII). Therefore, NYCERS is unable to provide any protections related to the use of those applications. Please proceed with caution and at your own risk.
  • PLEASE DO NOT MAIL ANY FORMS to NYCERS AT THIS TIME.
Overview

Executive Offices

Located at:
335 Adams Street, Suite 2300
Brooklyn, NY 11201
Hours:
Monday through Friday, 8 am – 5 pm