Contact

Overview

Contact and Visit NYCERS

Get the help you need at NYCERS, whenever you need it.

At NYCERS, we take pride in providing world-class customer service to all of our current and prospective members. Whether by phone, in person, or online, NYCERS is here to help.

Overview

Customer Service Center

Mezzanine level at 340 Jay Street
in downtown Brooklyn.
Open Monday through Friday, except holidays.
HOURS:
Monday and Wednesday, 8 am – 6 pm
Tuesday and Thursday, 8 am – 5 pm
Friday, 8 am – 3 pm

The Customer Service Center is easily accessible from the A, C, F and R lines (Jay Street/Metro Tech), and the 2, 3, 4 and 5 lines (Borough Hall).

Overview

Call Center

Available Monday through Friday, except holidays.
HOURS:
Monday and Wednesday, 8 am – 6 pm
Tuesday and Thursday, 8 am – 5 pm
Friday, 8 am – 3 pm

Members, in order to access your account when you call, NYCERS requires your Member or Pension number for identification purposes. Learn how to find your Member or Pension number here.

Overview

Forms and Correspondence Mailing Address

Please mail correspondence and completed NYCERS forms to:

New York City Employees’ Retirement System
30-30 47th Ave., Suite 1010
Long Island City, NY 11101

EXCEPT Medical forms 605, 606, 607, 608, 609 and 613. These forms should continue to be mailed to NYCERS’ Medical Division at 335 Adams Street, Suite 2300, Brooklyn, NY 11201, or brought to our Customer Service Center at 340 Jay Street in downtown Brooklyn.
 

Overview

Executive Offices

Located at:
335 Adams Street, Suite 2300
Brooklyn, NY 11201

Contact the Executive Director
Send a message to Executive Director, New York City Employees’ Retirement System.