Contact NYCERS

Get the help you need at NYCERS, whenever you need it.

At NYCERS, we take pride in providing world-class customer service to all of our current and prospective members. 


Customer Service Hours

  • NYCERS’ Walk-In Center at 340 Jay Street in downtown Brooklyn is currently closed due to the COVID-19 pandemic. 

    Fully completed forms may be placed in a secure Drop Box at NYCERS’ Jay Street entrance Monday through Friday, 8 am to 5 pm.

Call Center

Call Center (347-643-3000) is open Monday through Friday, 8 am to 5 pm, to answer questions and schedule a telephone consultation or video conference with a NYCERS representative (you may experience longer wait times on the phone).

Members, in order to access your account when you call, NYCERS requires your Member or Pension number for identification purposes. Learn how to find your Member or Pension number here.


Expanded Online Services at MyNYCERS

The following forms can be submitted online at (a one-time re-registration process is required for the new MyNYCERS). Registration instructions are provided on the website.

  • Service Retirement and Option Election
  • Disability Retirement and Option Election
  • Loan (Tier 3, 4, 6)
  • Buyback
  • Change of Address and other contact information updates
  • Beneficiary and Guardian
  • Online Payment
  • Refunds
  • Federal Tax Withholding (retirees)
  • Direct Deposit (EFT; retirees)
  • New York City employees who are eligible for NYCERS membership and have not yet joined may submit a NYCERS Membership Application online. Registration is not required.
  • All other forms can be downloaded HERE and faxed to 347-643-3884. The App Store and Google Play offer free apps that enable you to fax a completed form from your desktop or mobile device.* 

    * Please note that NYCERS does not endorse or promote the use of any particular application. In addition, since these are third-party applications, each may have their own privacy policies and may require submission of Personally Identifying Information (PII). Therefore, NYCERS is unable to provide any protections related to the use of those applications. Please proceed with caution and at your own risk.

Executive Offices

Located at:
335 Adams Street, Suite 2300
Brooklyn, NY 11201
Monday through Friday, 8 am – 5 pm