Contact

Overview

Contact NYCERS

Get the help you need at NYCERS, whenever you need it.

At NYCERS, we take pride in providing world-class customer service to all of our current and prospective members. 

Overview

Customer Service Hours

  • NYCERS’ Walk-In Center at 340 Jay Street in downtown Brooklyn is currently closed due to the COVID-19 pandemic.
  • Call Center (347-643-3000) is open Monday through Friday, 8 am to 5 pm. (You may experience longer wait times on the phone.)
Overview

Forms
Expanded Online Services at MyNYCERS

The following forms can be submitted online at www.mynycers.org after registering (new MyNYCERS users) or re-registering (current MyNYCERS users) your online account. Registration instructions are provided on the website.

  • Service Retirement and Option Election
  • Loan (Tier 3, 4, 6)
  • Buyback
  • Change of Address and other contact information updates
  • Beneficiary and Guardian
  • Online Payment
  • Refunds
  • Telephone Appointment Scheduling
  • Federal Tax Withholding (retirees)
  • Direct Deposit (EFT; retirees)
  • PLEASE DO NOT MAIL ANY FORMS to NYCERS AT THIS TIME.
Overview

Executive Offices

Located at:
335 Adams Street, Suite 2300
Brooklyn, NY 11201
Hours:
Monday through Friday, 8 am – 5 pm

Contact the Executive Director
Send a message to Executive Director, New York City Employees’ Retirement System.