Contact NYCERS

Get the help you need at NYCERS, whenever you need it.

At NYCERS, we take pride in providing world-class customer service to all of our current and prospective members. 


Customer Service

Call Center (347-643-3000) is open Monday through Friday, 8 am to 5 pm, to answer questions and schedule consultations. Telephone and video consultations are available to maximize your health and safety. Please have your Member or Pension number ready when contacting NYCERS’ Call Center.  

Due to increased call volume, you may experience longer wait times, and voicemails may be returned after hours.

(347) 643-3000 – Call Center 
(877) 669-2377 – If calling from outside the New York City area (toll-free)
(347) 643-3501 – TTY (hearing impaired)

For faster service, you can access most services and transactions by logging in to your MyNYCERS account (learn more), or click on the “Chat with us” link on the bottom right corner of this page to connect with Terry, NYCERS’ Digital Agent, who can answer many frequently asked questions.

The Walk-in Center at 340 Jay Street in downtown Brooklyn is open Monday – Friday, 8 am – 5 pm, for drop off of fully completed forms, answers to quick inquiries, and appointments.



Mailing Address

Mail your completed form or correspondence to:
30-30 47th Avenue, 10th Floor
Long Island City, NY 11101


Executive Offices

Located at:
335 Adams Street, Suite 2300
Brooklyn, NY 11201
Monday through Friday, 8 am – 5 pm