Customer Service


Customer Service

Call Center (347-643-3000) is open Monday through Friday, 8 am to 5 pm, to answer questions and schedule consultations. Telephone and video consultations are available to maximize your health and safety. Please have your Member or Pension number ready when contacting NYCERS’ Call Center.  

Due to increased call volume, you may experience longer wait times, and voicemails may be returned after hours.

(347) 643-3000 – Call Center 
(877) 669-2377 – If calling from outside the New York City area (toll-free)
(347) 643-3501 – TTY (hearing impaired)

For faster service, you can access most services and transactions by logging in to your MyNYCERS account (learn more), or click on the “Chat with us” link on the bottom right corner of this page to connect with Terry, NYCERS’ Digital Agent, who can answer many frequently asked questions.

Fully completed forms may be placed in a secure Drop Box at NYCERS’ 340 Jay Street entrance Monday through Friday, 8 am to 5 pm.