Customer Service


Customer Service

Call Center (347-643-3000) is open Monday through Friday, 8 am to 5 pm, to answer questions and schedule consultations. Telephone and video consultations are available to maximize your health and safety. Please have your Member or Pension number ready when contacting NYCERS’ Call Center.  

Due to increased call volume, you may experience longer wait times, and voicemails may be returned after hours.

(347) 643-3000 – Call Center 
(877) 669-2377 – If calling from outside the New York City area (toll-free)
(347) 643-3501 – TTY (hearing impaired)

For faster service, you can access most services and transactions by logging in to your MyNYCERS account (learn more), or click on the “Chat with us” link on the bottom right corner of this page to connect with Terry, NYCERS’ Digital Agent, who can answer many frequently asked questions.

The Walk-in Center at 340 Jay Street in downtown Brooklyn is open Monday – Friday, 8 am – 5 pm, for drop off of fully completed forms, answers to quick inquiries, and appointments.



Terminal or Grave Illness Notification

Complete this form only if you are terminally or gravely ill and need to apply for a Disability benefit, or if you have already applied and need to notify NYCERS of the gravity of your illness.