Report a Lost/Missing Payment

To report a lost paper check issued for any NYCERS payment, you must submit a Lost Check Affidavit so that NYCERS can reissue the payment.

Reissued payments for your NYCERS loan, refund, lump-sum survivor benefit, or fractional benefit can be sent by paper check or directly deposited into your bank account via Electronic Fund Transfer (EFT). Pension Payments, monthly survivor benefits, and any payment issued as a “rollover” can only be reissued via paper check and mailed. 

To submit your Lost Check Affidavit online, log in to your MyNYCERS account and select Report Lost Check from the menu. 

New to MyNYCERS? Visit nycers.org/register to setup your account. 

Alternatively, you can complete Affidavit Concerning Lost Check Form #399 and return it to NYCERS by mail or drop it off at the Walk-in Center in downtown Brooklyn. 

Payments and Taxes | Application Form | #399

Affidavit Concerning Lost Check

Form #399
For faster service, report a lost check by logging in to your MyNYCERS account.
Note: You must wait 10 business days after the check mailing date before reporting the check as lost.

Affidavit Concerning Lost Check