Call Center (347-643-3000) is open Monday
through Friday, 8 am to 5 pm, to answer questions and schedule
consultations. Telephone and video consultations are available to
maximize your health and safety. Due to increased volume, you may
experience longer wait times, and voice mails may be returned
after hours.
Members, in order to access your account when you call,
NYCERS requires your Member or Pension number for identification
purposes. Learn how to find
your Member or Pension number here.
(347) 643-3000 – Call Center
(877) 669-2377 – If calling from outside the New York City area
(toll-free)
(347) 643-3501 – TTY (hearing impaired)
