Call Center

Overview

Call Center

Available Monday through Friday, 8 am to 5 pm, except holidays.
EXTENDED SUMMER HOURS 6/12 – 9/29/17:
Mondays and Wednesdays, open till 6 pm
Closing at 3 pm on Fridays.

Members, in order to access your account when you call, NYCERS requires your Member or Pension number for identification purposes.

(347) 643-3000 – Call Center 
(877) 669-2377 – If calling from outside the New York City area (toll-free)
(347) 643-3501 – TTY (hearing impaired)