Call Center (347-643-3000) is open Monday
through Friday, 8 am to 5 pm, to answer questions and schedule
consultations. Telephone and video consultations are available to
maximize your health and safety. Due to increased call volume,
you may experience longer wait times, and voice mails may be
returned after hours.
For faster service, you can access some services directly in your
MyNYCERS account, or click on the “Chat with us” link to
connect with Terry, NYCERS’ Digital Agent, who can answer many
frequently asked questions.
Please have your Member or Pension number ready when contacting
NYCERS’ Call Center.
(347) 643-3000 – Call Center
(877) 669-2377 – If calling from outside the New York City area
(toll-free)
(347) 643-3501 – TTY (hearing impaired)
