Call Center

Available Monday through Friday, except holidays.

HOURS:
Monday and Wednesday, 8 am – 6 pm
Tuesday and Thursday, 8 am – 5 pm
Friday, 8 am – 3 pm

Members, in order to access your account when you call, NYCERS requires your Member or Pension number for identification purposes. Learn how to find your Member or Pension number here.

(347) 643-3000 – Call Center 
(877) 669-2377 – If calling from outside the New York City area (toll-free)
(347) 643-3501 – TTY (hearing impaired)