** 3/27/20 – IMPORTANT NEW INFORMATION ABOUT NYCERS’ SERVICES
PLEASE READ IMMEDIATELY
Our most critical operation – making pension payments to nearly 155,000 retired members and beneficiaries – is not interrupted by the current health crisis.
Retirement Applications for Incapacitated Members
NYCERS understands that some members may wish to retire but are hospitalized and cannot complete the paperwork themselves, and their loved ones cannot visit to help due to safety restrictions in place at the hospital.
If you have a loved one who is a member of NYCERS and wishes to retire but is hospitalized and cannot complete the paperwork, please email firstname.lastname@example.org. This email box will be monitored from 8:00 a.m. – 9:00 p.m. Monday – Friday and 9:00 a.m. – 9:00 p.m. on weekends and holidays. Please include your telephone number so you can be contacted if necessary.
Retirement Application Receipts
Members who file a retirement application online will receive a confirmation page which they can download and share with their employer. This confirmation page is considered a replacement for the manual retirement receipt.
Health Insurance for Retirees
For health insurance purposes, NYCERS has recently worked out a process with OLR and other Agencies not on the City’s PMS System. In this process, NYCERS will generate a daily report of new retirees in lieu of the retirement receipt. OLR will no longer require members to include a retirement receipt with the Health Benefit Enrollment Form. If you require further information about how OLR will process health insurance enrollments, please contact Sang Hong at email@example.com.
The new MyNYCERS gives members and retirees access to the most commonly requested forms once they register. Submitting these forms online eliminates the notary requirement because (a) the member has already gone through identity proofing during the registration process, and (b) other security measures are in place to protect NYCERS members. The notary requirement for many of the forms that cannot currently be submitted online remains in effect. If a member has difficulty obtaining a notary during this time, they can follow the steps on the attached PDF, “How to E-Notarize in 6 Easy Steps”.
EXPANDED ONLINE SERVICES ARE NOW AVAILABLE on the new MyNYCERS:
Please submit the following forms online at www.mynycers.org after registering for the new site. Registration instructions are provided on the website.
- Service Retirement and Option Election
- Loan (Tier 3, 4, 6; Direct Deposit available)
- Change of Address and other contact information updates
- Beneficiary and Guardian
- Online Payment
- Refunds (Direct Deposit available)
- Telephone Appointment Scheduling
- Federal Tax Withholding (retirees)
- Direct Deposit (pension payments, loans, and refunds)
Forms that are NOT listed above as available for online submission can be downloaded HERE and faxed to 347-643-3884. The App Store and Google Play offer free apps that enable you to fax a completed form from your desktop or mobile device.
New York City employees who are eligible for NYCERS membership and have not yet joined may submit a NYCERS Membership Application online. Registration is not required.
We request that you DO NOT MAIL ANY FORMS to NYCERS AT THIS TIME.
CUSTOMER SERVICE CENTER
- NYCERS’ Walk-In Center at 340 Jay St., Brooklyn, remains
- Call Center (347-643-3000) is open Monday through Friday, 8 am to 5 pm. (You may experience longer wait times on the phone.)
SERVING LITIGATION PAPERS ON NYCERS
NYCERS’ offices are currently closed. As a result, NYCERS will not accept personal service of process until the office reopens. Service may be accomplished via email to firstname.lastname@example.org.