Customer Service Hours
NYCERS’ Walk-In Center at 340 Jay Street in
downtown Brooklyn is currently closed due to the COVID-19
Fully completed forms may be placed in a secure Drop Box at NYCERS’ Jay Street entrance Monday through Friday, 8 am to 5 pm.
- Call Center (347-643-3000) is open Monday through Friday, 8 am to 5 pm, to answer questions and schedule a telephone consultation or video conference with a NYCERS representative (you may experience longer wait times on the phone).