Customer Service Hours

  • NYCERS’ Walk-In Center at 340 Jay Street in downtown Brooklyn is currently closed due to the COVID-19 pandemic. 

    Fully completed forms may be placed in a secure Drop Box at NYCERS’ Jay Street entrance Monday through Friday, 8 am to 5 pm.
  • Call Center (347-643-3000) is open Monday through Friday, 8 am to 5 pm, to answer questions and schedule a telephone consultation or video conference with a NYCERS representative (you may experience longer wait times on the phone).