Customer Service


Call Center (347-643-3000) is open Monday through Friday, 8 am to 5 pm, to answer questions and schedule consultations. Telephone and video consultations are available to maximize your health and safety. Due to increased call volume, you may experience longer wait times, and voice mails may be returned after hours.

For faster service, you can access some services directly in your MyNYCERS account, or click on the “Chat with us” link to connect with Terry, NYCERS’ Digital Agent, who can answer many frequently asked questions.

Fully completed forms may be placed in a secure Drop Box at NYCERS’ 340 Jay Street entrance Monday through Friday, 8 am to 5 pm.

Please have your Member or Pension number ready when contacting NYCERS’ Call Center.  

Customer Service Fact Sheet
NYCERS Service Update – December 2020