Contact Us
Arrow Customer Service Center
Arrow Mailing Address
Arrow Call Center
Arrow Fax Numbers
Arrow Inspector General
Arrow Contact the Executive Director

 Customer Service Center

Mezzanine level at 340 Jay Street in downtown Brooklyn.

Open Monday through Friday, 8 a.m. to 5 p.m.

The Customer Service Center is easily accessible from the A, C, F and R lines (Jay Street/Metro Tech), and the 2, 3, 4 and 5 lines (Borough Hall).

NYCERS does not provide Notary services. NYCERS will waive the Notary requirement on most forms if you provide a current U.S. Passport, a valid Driver’s License or a Work ID issued by any NYC agency.

To help Customer Service respond to your inquiry when you visit, please bring the following:

  1. NYCERS membership number or pension number
  2. Social Security number
  3. A photo ID that includes your signature
  4. Copies of correspondence you are questioning
  5. Documentation to support your claim

We encourage all applications that are time sensitive to be hand delivered to our Customer Service Center. You take considerable risk of undocumented or lost applications when mailing such documents.

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 Mailing Address

New York City Employees’ Retirement System
30-30 47th Ave., 10th Floor
Long Island City, NY 11101

When you write to NYCERS, please include:

  1. NYCERS membership number or pension number
  2. Social Security number
  3. A telephone number where you can be reached
  4. Address
  5. The reason for your correspondence
  6. Copies of correspondence you are questioning
  7. Documentation to support your claim

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 Call Center

Available Monday through Friday, 8 a.m. to 5 p.m.

(347) 643-3000 – Call Center

(877) 669-2377 – If calling from outside the New York City area (toll-free)

(347) 643-3501 – TTY (hearing impaired)

Customer representatives are available through several of the menu options Monday through Friday, 8 a.m. to 5 p.m., to answer your questions.

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 Fax Numbers
Executive Office: (347) 643-3200
Member Records: (347) 643-3250
Tiers 3 and 4 Loans: (347) 643-3700
Tiers 1 and 2 Loans: (347) 643-3150
Refunds: (347) 643-3150
Pension Payroll: (347) 643-3700
Survivor Benefits: (347) 643-3800

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 Inspector General

Report fraud, waste, or serious mismanagement at 212-825-5900.

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