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We are dedicated to serving our customers as quickly and
efficiently as possible. To do this, we have provided various ways to contact
us. Review the information below to help you decide the best way for you to
contact us.
We encourage all applications that are time sensitive to be hand delivered to
our Customer Service Center. You take considerable risk of undocumented or lost
applications when mailing such documents.
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Visit us: |
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For all services at our walk-in Customer Service Center, visit
us on the mezzanine level at 340 Jay Street in downtown Brooklyn. Our business
hours are 8:00am - 5:00pm, Monday-Friday. The Customer Service Center is easily
accessible from the A, C and F lines (Jay Street), the 2, 3, 4 and 5 lines
(Borough Hall) and the M, N and R lines (Court Street or Lawrence Street).
If you visit NYCERS Customer Service Center, you do not need to
have forms notarized. Instead, provided you have appropriate identification,
our customer service representative can certify all the information is accurate
and accept the form.
To help Customer Service respond to your inquiry when you visit,
please bring the following:
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NYCERS membership number or pension number;
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Social Security number;
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A photo ID that includes your signature;
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Copies of correspondence you are questioning; and
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Documentation to support your claim.
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| Mailing
Address: |
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335 Adams Street, Suite 2300
Brooklyn, NY 11201-3724
To help NYCERS respond to your inquiry in an efficient manner,
please include:
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NYCERS membership number or pension number;
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Social Security number;
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A telephone number where you can be reached;
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Address;
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The reason for your correspondence;
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Copies of correspondence you are questioning; and
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Documentation to support your claim.
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| Phone Numbers:
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You may contact NYCERS' Call Center at 1+347-643-3000,
or if outside the New York City area toll free, 1+877-669-2377,
TTY 1+347- 643-3501. Our telephone system provides easy access to
commonly requested forms, loan eligibility and loan balance information through
a 24 hour automated system.
If additional service is needed, live customer representatives are available
Monday through Friday, 8 a.m. through 5 p.m., throughout several of the menu
options to answer your questions.
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| Fax Numbers: |
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| Executive Office: |
1 + (347) 643-3200 |
| Customer Services: |
1 + (347) 643-3400 |
| Member Records: |
1 + (347) 643-3250 |
| Tiers 3 and 4 Loans: |
1 + (347) 643-3700 |
| Tiers 1 and 2 Loans: |
1 + (347) 643-3150 |
| Refunds: |
1 + (347) 643-3150 |
| Pensioner' Survivor Benefits Division: |
1 + (347) 643-3800 |
| Pensioner Customer Service: |
1 + (347) 643-3400 |
| Pension Payroll: |
1 + (347) 643-3700 |
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