Mezzanine level at 340 Jay Street in downtown Brooklyn.

Open Monday through Friday, 8 a.m. to 5 p.m.

The Customer Service Center is easily accessible from the A, C, F and R lines (Jay Street/Metro Tech), and the 2, 3, 4 and 5 lines (Borough Hall).

NYCERS does not provide Notary services. NYCERS will waive the Notary requirement on most forms if you provide a current U.S. Passport, a valid Driver’s License or a Work ID issued by any NYC agency. Notable exceptions are Power of Attorney and Claimant Statements for survivor benefits; these forms must be notarized.

To help Customer Service respond to your inquiry when you visit, please bring the following:

1. NYCERS membership number or pension number
2. Social Security number
3. A photo ID that includes your signature
4. Copies of correspondence you are questioning
5. Documentation to support your claim

We encourage all applications that are time sensitive to be hand delivered to our Customer Service Center. You take considerable risk of undocumented or lost applications when mailing such documents.

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335 Adams Street, Suite 2300
Brooklyn, NY 11201-3724

When you write to NYCERS, please include:

1. NYCERS membership number or pension number
2. Social Security number
3. A telephone number where you can be reached
4. Address
5. The reason for your correspondence
6. Copies of correspondence you are questioning
7. Documentation to support your claim

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